FAQ

Frequently Asked Questions

How do you define an audience? 

An audience is a group of people who are getting matched in a particular engagement. For example, your entire community or company can be a single audience, or you can segment participants into multiple audiences by criteria such as function, seniority or interest. Depending on your chosen plan, you can have multiple audiences, set different cadences, and determine rule sets for interactions. For example, a VC fund could have a ‘Heads of Product’ audience and match them on product-related topics, while also connecting the entire portfolio on universal topics of interest.

What is the minimum number of people you can form an audience with?

Orbiit saves hours of tedious manual work for community managers looking to connect groups of as few as 100 people. However, the bigger the audience, the more curated the matching. 

How does the matching process work? 

Once you set the cadence of the engagement, e.g. weekly or monthly virtual chats, the participants who opt in fill in a brief form that informs our matching algorithm. We match participants based on criteria proven to facilitate strong matches, such as years of experience, function, geography, calendar availability and more. 

Can I customize the matching criteria? 

Depending on your chosen plan, you may be able to customize the matching criteria and add or remove certain filters. 

Can I preview the matches and change the matches before they go out? 

Your matching criteria and our algorithm strength eliminate the need for additional time spent on checking matches. We have an average NPS score of 80 across all our engagements to date. However, for those looking for the ability to perform match customization, this feature will be available for Tier 3 clients in early 2021.

What is the end-user experience? Do they need to create an account? 

We understand that platform fatigue is real and your community members are strapped for time, so we purposely chose to steer clear of any logins or cumbersome user profile creation steps. All communication lands directly in their inbox, where they can opt in to an engagement or provide feedback with just a few clicks. The only person with a profile and login details is the community manager — or admin — who sets the engagement and reviews the data. 

How much does Orbiit cost?

Our baseline tier starts at $499/month, however pricing is tiered, based on audience size and customizations required. There are three tiers to choose from, with increasing customization. Tier 1 is limited to one audience, no client branding, a choice of topics from our existing library, and limited analytics. Tier 2 allows for multiple audiences, client branding, robust analytics and more. Tier 3 is for clients who require customization of matching criteria, topics, branding, account management and detailed analytics.

What is the minimum contract length? 

All Orbiit contracts are annual, with the option of monthly billing. There is no commitment or payment necessary to access our free trial!

Can I try it for free?

Yes, we offer a one month free trial. Get in touch with details about your community using the form at the bottom of this page. 

Why is the matching topic based? 

We believe that every conversation has the potential to be life-changing when there is commonality of purpose between participants. We also understand that your community is looking for targeted, meaningful interactions. Giving members the opportunity to opt into topics of interest increases satisfaction and participation. 

Do you come up with the topics, or do I have to? 

We provide an extensive library of topics, which include suggested icebreakers and talking points. The library is continuously updated, reflecting the most desirable and trending topics across all audiences. In addition, you also have the flexibility to create and customize a topic with the experience of our dedicated client services team.

What is the difference between Orbiit and other online connection platforms? 

Orbiit is the only platform offering curated connections at scale. Unlike platforms that follow a ‘chat roulette’ model, each Orbiit match ensures a meaningful conversation, strengthened by commonality in topic and profile (such as years of experience, company stage, etc). Orbiit was built with the community manager’s needs in mind. This means you have access to features that enable control of engagements and extraction of valuable feedback, ensuring that the admin’s experience is as smooth as the participant’s. Finally, we cater to communities of all sizes, activating groups with as few as 100 people and as many as a few thousand.

Terms & Conditions

Orbiit Privacy Policy

Orbiit Website Privacy Policy 

Effective: September 1, 2020

This Privacy Policy (“Policy”) describes how Orbiit (“Orbiit,” “we,” “our,” “us”) collects, uses, and discloses certain personal information obtained through our website (“Site”), which is located at https://orbiit.ai. By visiting our Site and/or using the features made available to you on the Site (the “Services”), you are agreeing to the terms of this Policy.

This Policy applies only to information collected through the Site and therefore does not apply to data we collect in other contexts. 

What Information We Collect and Maintain About You

We collect personal and other information from you directly when you provide it to us through the website.  We may also automatically collect certain information about you and your computer, smartphone, or other device when you use, access, or interact with our Site. 

Personal information you provide. You can visit the Site without submitting any information that we can use to identify you personally.  However, if you use certain features on the Site, such as the “Contact Us” feature, you will be required to provide personal information.  Such information could include, for example, your name, email address, or phone number.  

We will also collect the following information from the people who organize communities (“Community Managers”) and members of the communities (“Community Members”):

Community Managers. If you are a Community Manager, we will collect information from you in order to create your account and organize your community. This information may include your name, contact information (such as email address and phone number), and the username and password you create as part of setting up your account. We will also collect information about your community. This may include your community’s name, the type of community you are registering (school, business, etc.), your community’s address, the email addresses of the Community Members that you plan on registering, and any other information that you choose to provide about your Community Members. 

Community Members. If you are a Community Member, we will collect information from you and your Community Manager as part of creating your account. This information may include your name, contact information (email address and phone number), the topics you are interested in discussing, your time zone, your availability to connect with other Community Members, information about you relevant to the community (such as your position or role in your community), and any information available on your LinkedIn page. We will also collect information relating to your use of our Services. This information may include information relating to your meetings with other Community Members, including the date and time of these meetings, survey answers that you provide regarding those meetings, and information that Zoom makes available to us regarding these meetings (if that is the platform through which the meeting occurred). 

For Community Members, we will collect the information above for all of the communities that you are a member of and connect your account with all of your communities (through your email address) so that you can access different communities through a single account. We also use the information that you provide to us through all of your communities to create a profile about you that improves our ability to provide you with better matches.  

Web log data.  When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser.  This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below).  To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.       

Cookies.  We also use cookies on the Site.  Cookies are small files that are stored on your computer by your web browser.  A cookie allows the Site to recognize whether you have visited before and may store user preferences and other information.  For example, cookies can be used to collect or store information about your use of the Site during your current session and over time (including the pages you view and the files you download), your computer’s operating system and browser type, your Internet service provider, your domain name and IP address, your general geographic location, the website that you visited before the Site, and the link you used to leave the Site.  If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it.  You can also delete cookies from your computer.  However, if you choose to block or delete cookies, certain features of the Site may not operate correctly. 

Web beacons.  The Site or the emails that you receive from Orbiit may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”).  A web beacon is an electronic file that usually consists of a single-pixel image.  It can be embedded in a web page or in an email to transmit information, which could include personal information.  For example, it can allow an email sender to determine whether a user has opened a particular email.  

Third-party plugins.  Our Services may include plugins from other companies, including social media companies (e.g., the Facebook “Like” button).  These plugins may collect information, such as information about the pages you visit, and share it with the company that created the plugin even if you do not click on the plugin.  These third-party plugins are governed by the privacy policies and terms of the companies that created them. 

Third-party online tracking.  We also may partner with certain third parties to collect, analyze, and use some of the personal and other information described in this section.  For example, we may allow third parties to set cookies or use web beacons on the Site or in email communications from us.  This information may be used for a variety of purposes, including online website analytics. 

Aggregated and deidentified information.  From time to time, we may also collect and share aggregated or deidentified information about Site users, such as by publishing a report on trends in the usage of the Site.  Such aggregated or deidentified information will not identify you personally.

How We Use and Process Your Information

We use the information that we collect for a variety of purposes. Our legal bases for processing your personal information are: 1) our legitimate interest in running and maintaining our business; 2) performance and fulfillment of our contracts; 3) your consent; and 4) compliance with our legal obligations. In many instances, more than one of these legal bases apply to the processing of your personal information. 

The purposes for which we collect your personal information include, for example:  

To respond to your questions or requests concerning the Site or other services offered by us; 

To fulfill the terms of any agreement you have with us; 

To fulfill your requests for our services or otherwise complete a transaction that you initiate; 

To send you information about our services and other topics that are likely to be of interest to you, including newsletters, updates, or other communications, including promotional emails and advertising; 

To deliver confirmations, account information, notifications, and similar operational communications; 

To improve your user experience and the quality of our products and services; 

To improve our artificial intelligence and machine learning processes;

To comply with legal and/or regulatory requirements; and 

To manage our business.    

In addition to the purposes above, we use the information that we collect automatically through the Site for such purposes as:  

Counting and recognizing visitors to the Site; 

Analyzing how visitors use the Site and various Site features; 

Improving the Site and enhancing users’ experiences with the Site; 

Creating new products and services or improving our existing products and services; 

Enabling additional website analytics and research concerning the Site; 

Engaging in interest-based advertising (as described below); and 

Managing our business.  

We may link information gathered through the Site with information that we collect in other contexts.  But in that event, we will handle the combined information in a manner consistent with this Policy.

With Whom and Why We Share Your Information 

We share your information with other parties for a variety of purposes, as described below.

To provide our Services. If you are a Community Member, we will share information about your use of our Services with your Community Manager. This information may include information about your meetings with other Community Members, including your survey answers regarding your meetings. We will also share information about your role in the community and any information available on your LinkedIn page to other Community Members as part of introducing Community Members to one another. 

Analytics.  We partner with certain third parties to obtain the automatically collected information discussed above and to engage in analysis, auditing, research, and reporting.  These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device.  In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes discussed above.  You may opt out of the use of cookies by Google Analytics here.  

Interest-based Advertising.  The Site also enables third-party tracking mechanisms to collect information about you and your computing devices for use in online interest-based advertising. For example, third parties may use the fact that you visited our Site to target online ads to you.  In addition, our third-party advertising networks might use information about your use of our Site to help target advertisements based on your online activity in general.  For information about interest-based advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy.  If you prefer to prevent third parties from setting and accessing cookies on your computer or other device, you may set your browser to block cookies.  Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance by opting out here.  Although our Site currently does not respond to “do not track” browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.

Third-party service providers.  Orbiit uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, and analytics providers.  These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.

We may share your information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.

We integrate video conferencing services provided by Zoom in order to connect Community Members through our Services.  As part of this function, Zoom and Orbiit collect any information that you share through these videos, as well as information about your usage of Zoom through the Services (such as the day/time and length of your Zoom sessions).  This information is governed by both this Policy and Zoom’s privacy policy and terms of service.  

Legal purposes.  We also may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary:

To comply with applicable law or a court order, subpoena, or other legal process; 

To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party; 

To establish, protect, or exercise our legal rights or defend against legal claims; or  

To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.  

Your Choices

If you want to learn more about the personal information that Orbiit has about you, or you would like to update, change, or delete that information, please contact us by email at hello@orbiit.ai.

You may also opt out of receiving marketing emails from us by following the instructions in those emails or by emailing us at hello@orbiit.ai.

EU Residents

If you are an EU resident and we process your information as a controller under the General Data Protection Regulation (“GDPR”), you may have the following rights available to you with regards to our collection and use of your personal information. These rights may include:

The right to be informed about our data collection practices;

The right to access and rectify your data;

The right to erase or delete your data;

The right to data portability;

The right to restrict and object to the processing of your data (including for direct marketing purposes); 

The right to opt-out of marketing emails and text messages; 

The right to limit our use of any automated decision-making processes; 

The right to complain to your local data protection authority; and 

The right to withdraw consent (to the extent applicable). 

To exercise any of the rights listed above, please contact us via email at hello@orbiit.ai. We will respond to your request as soon as reasonably possible but no longer than 30 days.  

External Links

This Site may contain links to third-party websites.  If you use these links, you will leave the Site.  We have not reviewed these third-party sites and do not control and are not responsible for any of these sites, their content, or their privacy policy.  Thus, we do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them.  If you decide to access any of the third-party sites listed on our website, you do so at your own risk.

Data Security

We employ physical, technical, and administrative procedures to safeguard the personal information we collect online.  However, no website is 100% secure, and we cannot ensure or warrant the security of any information you transmit to the Site or to us, and you transmit such information at your own risk.

Data Retention

We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law.  We do not retain personal information longer than is necessary for us to achieve the purposes for which we collected it.  When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.

International Users

The information that we collect through or in connection with the Site is transferred to and processed in the United States for the purposes described above. We also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence.  By using the Site or by providing any personal or other information to us, you expressly consent to such transfer and processing.

Children

Content on this Site is directed at individuals over the age of 18 and is not directed at children under the age of 13.  We do not knowingly collect personally identifiable information from children under the age of 13.

Changes to this Policy

We may make changes to the Site in the future and as a consequence will need to revise this Policy to reflect those changes. We will post all such changes on the Site, so you should review this page periodically. If we make a material change to the Policy, you will be provided with appropriate notice. 

How to Contact Us

Should you have any questions or concerns about this Policy, you can contact us at hello@orbiit.ai.

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