Case Study:

How VC Platform Builds Global 1:1 Relationships in their Growing Community

At a Glance

Community

VC Platform is a group of professionals across the VC industry that serve in Platform roles.

Use Case

Building supportive 1:1 relationships among 900+ members in 38 countries from 550+ organizations.

Pain Points

Limited team capacity, maintaining intimate peer support at scale.

Key Insights

1000+

Member sign-ups

4.4/5

Average strength of match rating

91

Net Promoter Score

79%

Community members who have participated at least once

The Challenge

How does a community of 900+ professionals from 38 countries across 550+ organizations help members build lasting 1:1 relationships, even as the group grows? We talked with Cory Bolotsky, a community-obsessed builder and connector who serves on the board of VC Platform, to find out why these relationships are so important, and how his team maintains a sense of intimate peer support in their growing community using Orbiit 1:1 connections. 

What is VC Platform?

Cory Bolotsky: The VC Platform Community is a group of professionals across the Venture Capital industry that serve in Platform roles. This includes heads of marketing, talent, operations, etc. Our vision is to recognize and propagate standards of excellence in portfolio and firm management to benefit the member community, the portfolio companies we serve and the global venture capital industry.

This industry is small, and typically most platform professionals are ‘lone wolves’ at their firm, operating on their own without a team. We built this community so that the role feels less lonely and so that we can share our success (and our failures) with one another. 

How is the community managed?

CB: This community is a passion project that we Board members do in our nights and weekends. We have all gotten a ton of value learning from our peers, being part of this community and supporting each other - it’s a labor of love. 

Because this isn’t anyone’s full-time job, it’s important to us to automate as much as possible. Orbiit has been an incredibly valuable initiative that members love, and that has required minimal effort from the Board.

What do members gain from the community?

CB: We like to focus on shared best practices. We do this through our community forum, which has daily, hyper relevant conversations and questions posed by members. We’ll take these conversations to Zoom, with members sharing their best practices on a range of topics. We even get together for an annual summit for all members for a full day of programming and networking. 

What’s fun is that we are a community of community builders, so everyone in the group naturally loves meeting each other and building relationships. Given the size and breadth of the community, it’s necessary to have tools that enable us to do this at scale. We love the idea of building a mesh network where each node can get to know each other and build and launch their own sub communities, so that the group can exist without us needing to facilitate.

What problem did 1:1 connections solve?

CB: Orbiit was a great solution to the growth of our community - a good problem to have. When we first started 7 years ago, the group was 25 people and everyone knew each other. New members would introduce themselves to everyone by email and we’d all have one-on-one video calls to get to know each other.  

As the community has grown to nearly 1,000 members, it isn’t practical to support one-on-one introductions ourselves. We looked at a range of solutions - we even considered trying to build out a tool to do this on our own, but Orbiit gave us everything we were looking for (including great tracking and metrics) out of the box. It’s been the perfect solution for making our growing community feel more personal. 

The magic of Orbiit is that almost every community member walks away excited and impressed by how interesting and relevant their match is. Even after someone’s 5th or 10th match, they’re able to meet someone new in the community with a similar role and similar mindset to them. 

Key Benefits

73%

Plan to stay in touch with at least one match

76%

Would make a better decision after the chat

77%

Said the conversation expanded their network

71%

Prefer 1:1 connections for networking

How have 1:1s impacted the community?

CB: When we first launched Orbiit, we thought we’d maybe get 100 members to sign up, and we thought they’d overwhelmingly be less senior members. The reality has exceeded our expectations, with hundreds of members of the community engaging in our monthly rounds of matching, including some of the most busy, senior professionals.  

It’s also been far less work for the Board to manage than we expected. The Orbiit team has provided a white glove experience, and helped to do all the heavy lifting to make sure that each and every session is a success. The impact has been that members feel more engaged, and are more appreciative of the community than ever before.

How will this offering continue to grow in the next year and beyond?

CB: Over the next 12 months, we hope members of the community continue to see Orbiit sessions as an easy way to meet a new and exciting like-minded person. This will make the community more intimate, so that hopefully when we meet again in person at our next annual summit more of our community members already know each other! 

From 'Connected' to 'Connector'

How one VC Platform member brought Orbiit 1:1 conversations to his own community to increase connectivity.

“I first learned about Orbiit through VC Platform. I was totally hooked both by the idea as well as the actual UX/UI. I actively try to meet new people, but sometimes I need assistance, and Orbiit nudges me to connect with like-minded peers. The game-changer is that private communities can use Orbiit to match their members together. As someone who constantly learns from others and implements new ideas into my day-to-day work, these conversations have been truly invaluable and impactful.

The Betaworks Studios team determined that we needed Orbiit for our own community to improve and build upon the connections and introductions we were already making. The Orbiit team was unbelievable in helping us get up and running smoothly, and sharing best practices and recommendations based on our specific goals. I'm excited to see how our community will continue to use Orbiit!”

Tyler Becker, Community + Partnerships Manager, Betaworks Studios, a club for startup founders, investors and product builders.

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